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PRIVACY POLICY
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Terms and Conditions

Creative Stitch Designs is owned by CreativeStitchDesigns.co.uk, an independent designer.

I invite you to print out these Terms & Conditions, or can e-mail these to you on request. Please request the "Terms & Conditions" from the Customer Service Center. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY MY TERMS AND CONDITIONS.

Delivery

Once an order is received and payment has been made in advance of purchase, I endeavor to dispatch within 1 to 7 days. Should for any reason, an item is not available immediately, I will email or phone the purchaser, to state the situation, and offer an alternative, or a refund.

Credit card safety

Creative Stitch Designs, at present, uses Paypal, a secure payment service provider. You can place your orders using secure encryption (the Internet standard for secure transactions) or you can email or post your card information to me if you are not comfortable making the payment online yourself. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you.

Secure Transactions

Creative Stitch Designs, intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, I reserve the right to change, modify, add or remove portions of my Privacy Policy at any time without prior notice. If policy changes are substantial, this will appear on the home page for a period of two weeks before changes take place. Please periodically review my Privacy Policy for changes. If you have any questions, or would like further clarification, please contact me.

Creative Stitch Designs' Privacy Guarantee

I will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to my site) without your permission. If you have purchased from my store, or advised me of your e-mail address,POST & TELEPHONE I may occasionally update you on news and special opportunities via e-mail, POST & TELEPHONE.

Prices and Payment

All prices and charges on this site are in UK pounds. They do not include any VAT payable, and delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge within the UK (£1.00) outside the UK at cost. All these will be set out clearly in your Shopping Basket before you submit your order.

I try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If I discover an error in the price or description of a product you have ordered, I will tell you and ask you whether you wish to continue with your order or cancel it.

Cancellation

You may cancel your order by informing me of this in writing any time up to seven days from the day after the day of delivery. Goods are to be returned to me at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. I will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the order number, and should be forwarded to me at the address below. If you do not pay for the goods to be returned to me, a deduction will be made from your refund to cover my costs for collecting the goods.

Returns Policy

Creative Stitch Designs wants you to be happy every time you shop with me. So, in addition to your automatic right of cancellation, I have a "total satisfaction" guarantee at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. I will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the order number, and should be forwarded to me at the address below. If you do not pay for the goods to be returned to me, a deduction will be made from your refund to cover my costs for collecting the goods.

Creative Stitch Designs
29 East Stour Way
Greenacres
Ashford
Kent
TN24 0SX
Great Britain

Email : alexandrakriley@aol.com

Damaged or Defective Items

Should you receive a damaged or defective item from me, I will offer you a choice of:
A prompt replacement.
A full refund.
An alternative item of the same value.
However, you must return the damaged or defective product and this must be received by me within 30 days of delivery to you. You will not be charged any additional shipping or handling fees for replacement shipments. In order to return the product, please refer to the "Returns Policy" section and fill in the necessary details. I will then send you a postage-paid addressed envelope in which to return the damaged or defective item.

 

Credit Card Payment

At present are accepted through Paypal.

General

I reserve the right to alter prices to take into account forces beyond my control (e.g. currency fluctuations).
All goods supplied are for personal use only and are not to be sold or offered for re-sale.
I reserve the right to refuse to supply any person or company for any reason.

These Terms and Conditions contain the whole of our agreement relating to your purchase, together with my web site prices and contact details. To protect your own interests please read my terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about my terms and conditions please write or telephone the customer service center at the address/telephone number provided.
You will become the owner of your purchases once payment has been received. However you shall not obtain any right of copyright (or similar rights) in your purchase, of which any unauthorised use including copying, letting for hire or sale is strictly prohibited.
All designs, graphics and other artwork (including the selection and arrangement of text and graphics) is and remains the copyright of Creative Stitch Designs, although permission is granted to you to electronically copy and hard-copy print portions of my website for the sole purpose of placing an order, reading the terms & conditions with more ease or using this website for your shopping. Any other use is strictly prohibited.