Terms and Conditions
Creative Stitch Designs is owned by CreativeStitchDesigns.co.uk, an independent designer.
I invite you to print out these Terms & Conditions, or can e-mail these to you on request. Please request the "Terms & Conditions" from the Customer Service Center. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY MY TERMS AND CONDITIONS.
Once an order is received and payment has been made in advance of purchase, I endeavor to dispatch within 1 to 7 days. Should for any reason, an item is not available immediately, I will email or phone the purchaser, to state the situation, and offer an alternative, or a refund.
Credit card safety
Creative Stitch Designs, at present, uses Paypal, a secure payment service provider. You can place your orders using secure encryption (the Internet standard for secure transactions) or you can email or post your card information to me if you are not comfortable making the payment online yourself. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you.
Creative Stitch Designs' Privacy Guarantee
I will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to my site) without your permission. If you have purchased from my store, or advised me of your e-mail address,POST & TELEPHONE I may occasionally update you on news and special opportunities via e-mail, POST & TELEPHONE.
Prices and Payment
All prices and charges on this site are in UK pounds. They do not include any VAT payable, and delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, plus the applicable delivery charge within the UK (£1.00) outside the UK at cost. All these will be set out clearly in your Shopping Basket before you submit your order.
I try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If I discover an error in the price or description of a product you have ordered, I will tell you and ask you whether you wish to continue with your order or cancel it.
You may cancel your order by informing me of this in writing any time up to seven days from the day after the day of delivery. Goods are to be returned to me at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. I will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the order number, and should be forwarded to me at the address below. If you do not pay for the goods to be returned to me, a deduction will be made from your refund to cover my costs for collecting the goods.
Creative Stitch Designs wants you to be happy every time you shop with me. So, in addition to your automatic right of cancellation, I have a "total satisfaction" guarantee at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. I will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the order number, and should be forwarded to me at the address below. If you do not pay for the goods to be returned to me, a deduction will be made from your refund to cover my costs for collecting the goods.
Creative Stitch Designs
Email : firstname.lastname@example.org
Damaged or Defective Items
Should you receive a damaged or defective
item from me, I will offer you a choice of:
Credit Card Payment
At present are accepted through Paypal.
I reserve the right to alter prices to
take into account forces beyond my control (e.g. currency fluctuations).